And Then There’s the Sun Coast – They Have Our Vote!

So this is the last of these posts about local’s casinos in Las Vegas:

On recommendation of a friend, we went to the Sun Coast for a Sunday brunch.  We’d been to the Sun Coast before for a movie but never for anything more.

Sun Coast has our vote for places to go for locals - good food, friendly people, and easy to get to! Need I say more?

We joined their BConnected Club because it gave us a discount on the buffet.  To get there we asked a housekeeper who was on the casino floor.  She pointed us in the right direction (easy to find) but went above and beyond – she followed us, chatting the whole way, to be sure we made it.  I wish we’d gotten her name.  She certainly started our experience at the Sun Coast on a positive note.

The women at the club counter were great – friendly and helpful.  They pointed us in the right direction for the buffet – again, easy to find.  Add that positive experience to the one we’d had immediately before.

The line for the buffet was short but the cashiers and hostesses moved all customers quickly without making us feel rushed.  In fact, we felt cared for because it felt like they wanted to minimize wait time to get us in, seated, and enjoying the food.

We were seated and (again, I wish we’d thought to get a name) were well cared for by our server.  She made sure our drinks were always full without being obtrusive.  She smiled.  She even engaged in conversation with us.

We asked how business was since the Red Rock Casino had opened.  She shared that they were concerned about losing business at first and, in fact, they did see a drop in their traffic.  Ultimately their customers returned, disappointed by Red Rock.

Why would we go someplace for a meal, any meal, and be abused, or at the very least taken for granted, when there are so many choices?  Even beyond the customer service – the food at the Sun Coast is much better – far fewer deep-fried selections.  Much easier to eat healthy.

For us it’s a no-brainer.  If we’re going to vote with our dollars for a business we have no problem supporting, we’re voting for the Sun Coast.  Their staff managed every single moment of truth with ease.

On the plus side for the Sun Coast, as a result of our experience at their buffet, we’re going to go to their Mexican restaurant one evening for the all-you-can-eat tacos, enchilada, and marguerita special.

They’ve set the bar high and I don’t expect to be disappointed.